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Benchmarking for innovation in healthcare ­– an approach from 
Down Under and a gap in the 
National Health Service?

Benchmarking is a process of comparison between the performance characteristics of separate, often competing, organisations intended to enable each participant to improve its own performance [1]. Often, in healthcare, benchmarking is carried out by central government departments or regional agencies...

The Veterans Hearing Fund

Dawn Bramham introduces us to the newly launched Veterans Hearing Fund (VHF). This organisation aims to improve the lives of military personnel with hearing loss by providing access to technologies, services and bespoke rehabilitation that are not routinely available via...

Leadership reflections

For the past year, Lisa Vaughan Christensen has been the President of the American Academy of Audiology. In this article, she shares the journey that led her to this position and offers some brilliant advice to anyone interested in leadership....

Building partnerships for person-centred care

The Ida Institute are a renowned organisation that develops tools, materials and resources to help hearing care professionals integrate person-centred care into clinical practice. Lise Lotte Bundesen has been at the helm of this organisation since its inception; in this...

Multidisciplinary approach to managing individuals with trisomy 21

Michelle Chung and Narad Mathura outline the Down syndrome one-stop clinic; a multidisciplinary clinic introduced at the Children & Young Persons Audiology Centre (CYPAC) at Guys and St Thomas’ NHS Foundation Trust for children and young people with Down syndrome....

In conversation with Jayne Fletcher-Brander

What is the process to bring music to a Deaf audience and does it enhance the experience of the hearing viewers? In this interview, Deaf SingSong performer, Jayne Fletcher-Brander takes us through the journey of bringing a signed musical performance...

Wisdom and the cochlear implant clinician

Helen Cullington provides the clinician’s perspective on the challenges faced in building artificial intelligence into cochlear implant clinics. She highlights the importance of including the clinician with their wisdom and experience to help make sense of the patterns of data....

The lessons in setting up a community ENT service in the NHS

Sudeb Mandal, a GP with special interest in ENT, talks about the novel approach taken in the community to deliver ENT services in Kent in the UK. The Kent Community ENT service was born with the vision to bring together...